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      FAQ

      FAQ
      Q: Do I have to have a COVID test to travel? 
      A: We encourage anyone attending an IVY trip to be screened prior to arriving. We are often in close quarters of each other and feel it's our responsibility to protect each other. Some countries are requiring a negative COVID test, or a recent positive antibody test prior to entering their country. 

      Q: How to apply for a passport?

      A: Visit the link HERE to apply and renew! 

      Q: How do I cancel my trip?

      A: You can send us an email at community@theivybrand.com

      Q: What is the cancelation policy?

      A:Cancelation Policy

      Deposits are non-refundable.

      Cancellations within 48 hours of purchase will receive a full refund.

      Cancellations within 180 days of the trip will receive a full refund, minus the deposit.

      Cancellations within 90 days of the trip will receive a 50% refund of the total cost of the trip, minus the deposit.

      Cancellations within 30 days of the trip will not be eligible for a refund.

       

      Any more specific questions, please don't hesitate to reach out to us. Community@theivybrand.com

      Join the IVY community!